Live, on-demand, tutors are available from 9 am to 10 pm Monday to Friday, Tutor.com is unavailable on the following holidays, New Year's, Independence Day, Thanksgiving and Christmas. The 9 am - 10 pm hours are temporary, due to the COVID-19 pandemic. The usual hours are daily 3 pm to 10 pm.
Tutor.com services available 24/7:
One page flyer about Tutor.com suitable for printing.
Spanish language version of Tutor.com flyer, suitable for printing.
How do I get started?
1. Have your library card ready
2. Click on Tutor.com
3. Sign in with your library card and pin
4. Use the tutoring and other supplemental services to complete your homework or prepare for standardized tests
Q. What should I expect when logging onto Tutor.com?
There is a general time limit of 20-30 minutes per tutoring session. Each tutoring session is designed to help you with 1 or 2 questions before you continue working on your own. If you need more time with a tutor you may begin a new tutoring session.
Q: Will my tutor just give me the answers?
No, Tutor.com's philosophy is to help students understand the concepts behind what they are working on, so that our students can learn how to solve the problem and reach the answer on their own. Tutor.com is not an answer-giving service.
Q. What devices can I use to access Tutor.com?
Tutor.com requires an Internet connection. It works through a web browser, such as Chrome, Firefox, Internet Explorer or Safari on a tablet, laptop or desktop computer. There is a new app in development. The library does not recommend using the current app.
Q: Can I work with the same tutor again?
Yes. You can add tutors to your Favorites list to see when they are available to have another session. If one of your favorite tutors is working with another student, you can get in line or let us find another great tutor to help you.
To add a tutor to your Favorites list, just click My Account, after completing your session.
Q. Is there a limit on the number of sessions?
There is no limit on the number of session you use.
Q: Can I review my previous sessions?
Yes, go to My Account/My Sessions.
Q: What if my tutor can't help me?
If your tutor doesn’t know how to help with your specific question, he or she will be happy to transfer you to another tutor right away (and you won't lose any minutes while you wait).
Q: Can I schedule a session with a tutor?
Students can either request an on-demand session with any available tutor, or schedule an appointment with a specific tutor. To find a tutor and set up an appointment (at least 48 hours in advance), sign in to your account and select “Schedule a Session”.
Q: Are Spanish speaking tutors available?
Tutor.com also offers Spanish-speaking support for students seeking live help for most math, science and social studies subjects. A single click toggles the entry page interface and pre- session survey between English and Spanish for Spanish-speakers. Tutor.com takes the extra step to translate pre- session submission form into Spanish for those selecting this language option. Subjects, grade levels and form instructions are all translated for an easy connection to bilingual, subject-matter expert tutors.
Q. How does the writing review work?
Writing review limits are 8000 characters (5 - 6 pages) per submission and a learner may have 3 essays under review at a time.
The library's subscription to Tutor.com uses the anonymous login option, which requires your library card number and PIN only. Your child will not be asked for their name, email address, age or any other personally identifiable information.
A library card number and PIN is used to verify that the library card number was issued by a Westchester Library System member library only. WLS does not share any information from it's patron database with Tutor.com.
If you access the program anonymously, we do not collect any personal information from you, and you should not share any personal information with your tutors, including your email address, full name, address, phone number, or anything else that could be used to identify you.
Every tutor is screened, certified and background checked. All of the tutors must complete a rigorous application process and pass an extensive background check to become a certified Tutor.com tutor.
Read more information about Tutor.com's tutors read their Safe & Secure Assurance document.
Customer support is available from Tutor.com via email or call us at (800) 411-1970 and choose Option 1. We're available over the phone Monday through Friday from 9:00 AM to 8:00 PM Eastern Time.