Frequently Asked Questions
My device will not connect to the hotspot/will not stay connected
A hotspot connects to nearby cellular towers, just like a smartphone does, and then wirelessly shares its data connection with nearby Wi-Fi-enabled devices, like a laptop. Your hotspot device needs to connect to a Sprint cell tower in order to function. Signal strength will vary based on your physical location. Signal strength will vary based on the physical location of your hotspot.
Troubleshooting connection issues:
Guidelines for Borrowing and Use
What comes in a hotspot kit?
Where can I check out a hotspot kit?
After you verify your reservation at the Information Desk, you can check out the hotspot at the circulation desk.
Can I place a hold on a hotspot device?
Yes, you can place a hold on a hotspot for a specific date by using the library’s museum/hotspot pass reservation page.
One (1) hotspot hold may be placed on a library card at a time.
You may pick up your hotspot on the day for which you reserved it; customers have 2 days (48 hours) to check out the hotspot before the hold is canceled.
Will the Hotspot work everywhere?
No, it will only work where Sprint has data coverage. If you plan to take the hotspot on a trip, check Sprint's data coverage map. Enter the zip code where you will be and click 'Map It!'. Also, when it comes to having a good connection to the internet, consider the hotspot to be like a cell phone. If there's a location where you don't have a strong enough signal to make a cell phone call, then it is likely that the hotspot won't work in that location.
How long can I borrow a hotspot kit?
You can borrow a hotspot kit for two weeks (14 days). Hotspot devices may not be renewed.
Where should I return a hotspot kit?
A hotspot kit must be returned in person to the Greenburgh Library circulation desk. Hotspots may not be returned in a book drop or any other library.
What if I return a hotspot kit late or lose it?
Customers are responsible for costs associated with loss or damage of the hotspots and/or cords, adapters, cases, etc. The overdue fines for a hotspot are $10 per day with a maximum fine of $30.
After three days being overdue, the item will be declared lost and the patron charged for replacement of the device and accessories.
The wireless service on the hotspot will be turned off if the hotspot is not returned on the due date.
If individual parts of the kit are lost or damaged, the following replacement costs will be the responsibility of the borrower.
If the entire hotspot kit is lost or damaged, please contact the location where you checked it out immediately. The total kit replacement fee is $120.
Help, the hotspot screen is locked/asking me to enter a PIN number.
You do not need to unlock the hotspot or enter a PIN number. To use the device, turn it on by pressing and holding the power button located on the bottom of the device. Once the device is on, it’s ready to use!
How many devices can be connected to a hotspot?
Up to ten (10) devices can be connected to the hotspot device at one time using the WiFi password which can be found on the back of the device.
Can I use the hotspot device outside the U.S.?
No, the hotspot device only functions in the United States and where a Sprint signal is available. Visit coverage.sprint.com to see where Sprint coverage is available.
What if I need help with the WiFi hotspot kit?
If you need help connecting your personal device to the hotspot, please speak to one of the librarians at the reference desk or call 914-721-8225.