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Evergreen FAQ

Evergreen Library Catalog Frequently Asked Questions - Updated April 10, 2019

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For immediate assistance with library account and catalog issues please call the the Greenburgh Public Library Information Desk at 914-721-8225.

  • Why am I receiving calls about the due dates of my items? Can I op-out of these calls, or switch to email and/or text message notification?

The Westchester Library System enabled this feature of Evergreen. The Greenburgh Library has reached out to WLS about how patrons can op-out or change their notification method.

  • I am not receiving telephone notifications that my holds are ready for pickup, what should I do?

Update: As of 12 noon on April 5, 2019, the text notification system is working.

Add an email address to your library account and add that option to your default hold notifications. You can call the Greenburgh Library for assistance doing this or access your library account and add an email address yourself. If you do not have an email address you can check on the status of your holds via your library account or call the library. Greenburgh Library staff will be calling patrons before their holds expire until the automated phone notification system is up and running.

  • How do I access my account and what to I do if my PIN is not working?

Watch this video for a step by step tutorial on accessing your account and resetting your own PIN. Alternatively you can call your local library and ask for your PIN to be reset.

  • Why am I receiving notices about a failed attempt to renew items?

Evergreen is attempting to auto renew items you have checked out. Some items can't be renewed because it is an express item or on hold for another patron; therefore the auto renewal attempt fails and Evergreen is notifying you of that failure.

  • Is the mobile app working?

Yes, the mobile app is working if you are using the Westchester Library System app. The older Westchester Library System Catalog app and Bookmine app do not work with Evergreen

  • What is the due date of items I can renew?

The due date for a renewed item depends on the day it is being renewed. For example, if you borrowed a 1 week loan book, that is due on April 10th and renewed the book on April 7th, the new due date is April 14th, not April 17.

  • Will electronic books, music, movies and audiobooks be listed in the library catalog?

Yes there are plans to integrate many of the electronic holdings into the Evergreen library catalog. Until that project is complete you should check the individual apps for holdings information.

Different apps provide different kinds of content, use this brief guide to finding the content you need.

eBooks - search Libby, by Overdrive, Hoopla Digital, & Cloud Library*

Downloadable Audiobooks - search Libby, by Overdrive, Hoopla Digital, RB Digital & Cloud Library*

Downloadable Music - search Freegal Music, Hoopla Digital & Qello Concert*

Streaming & Downloadable  Films, TV Series & Documentaries - Hoopla Digital, Kanopy, Acorn TV-the Best of British TV*

*The content from these apps is available to Greenburgh Library cardholders only.

  • Why did the library install a new catalog?

The contract for the old catalog expired. The 38 public library directors in Westchester County, in consultation with the Westchester Library System, choose to launch a new catalog interface, called Evergreen.

  • What exactly is Evergreen?

Evergreen is the name of an integrated library systems software program or just "ILS" for short.  Just like Microsoft Office, which is the name of the bestselling integrated productive software program. 

  • What is an ILS?

An integrated library system is a software program that helps librarians and patrons to circulate and catalog items, manage patron accounts, track item movement, as well as interact with databases from other libraries and institutions. An ILS consists of several modules, such as circulation, the module used by staff to checkout and checkin the items borrowed. The module you are familiar with is called an online public access catalog, or "OPAC".

  • Do I need a PIN and a password?

No you don't. Evergreen uses the words PIN and password interchangeably.

  • What is the difference between my library card number, username and barcode?

Your library bar code is the 14 digit number printed on your library card. Your library card number and barcode are essentially the same thing. Evergreen uses the term barcode to refer to multiple things, such as your library card number and the unique number placed on every item the library buys. As a patron when you are asked for a barcode or your barcode, type in your library card number.

A username is a little different. Evergreen allows you to establish a username that can be used in place of your library card number to access you library account. If you would like to have a username log into your account, go to the preferences tab, under personal information your default username is listed as your library card number.  Click on (Change) and follow the prompts.